Wednesday, March 13 2013

Condo 101 - Introductory course geared to Condominium Board Members and Owners

DATE: March 20, 2013 
TIME: 6:30 pm to 9:30 pm 
LOCATION: Chateau Louis Conference Center – 11727 Kingsway Avenue, Edmonton

Seminar will include coffee & desserts, networking 2.5 hour presentation & question time.

Condo 101 is an introductory course geared to Condominium Board Members and Owners. The basics of Board Governance, Financial and Maintenance Responsibilities as well as Legal Obligations will be covered. This course is complimentary to all paid individual or condominium (maximum of 4 /session) members only. Registration in advance is important as space is limited.

Cost

CCI Members (Condo and Individual only) Free
Non-Members $50.00 incl GST

How to Register

To register, download the attached registration form [PDF], fill it in, including the name of the event, and forward it, and payment to the CCI-NAC office. Please ensure to provide all information, including the name of your condominium, if applicable.

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Tuesday, March 12 2013

Borrowing Money by Condominium Corporations: How Does it Work?

The purpose of this article is to provide a basic overview of how Condo Corps can use powers granted to them to borrow funds on behalf of the owners. The article will give as much info as can be packed into it but will not be able to answer every potential question the reader may have.

The first question generally asked is “Why would the condominium need or want to borrow?”

The response may sound familiar to you; “repairs are needed to the common property and there is not enough in the reserve fund to cover the costs”. This response is true if the property is 30 years old needing repairs for wear & tear and upgrading, or if it is a newer property less than 10 years old that may need to correct construction defects or any age and situation in between.

Condo Boards are required by law to repair common property when necessary and cannot refrain from completing necessary repairs or absolve themselves of a difficult decision by deferring the repairs to a later date. This means they need to have the money in their reserve fund or acquire the amount needed for the repair if they currently do not have the money. Condo Boards, and the Property Managers that help them, historically have only had one option available to them, this being the Special Assessment model where each owner is responsible for paying their share of the total amount and a due-date for the payment to be made.

What are the challenges with the Special Assessment model?

There is a strong possibility that a portion of the owners are unable to obtain the funds within the timelines of the Special Assessment, as the owners may not be approved for additional loans or funds from their financial institutions. This in turn could negatively impact the ability of the Condo Board to sign the repair contract as the full amount of funds are not readily available to cover the repair costs due. This is one of the benefits to borrowing through the Condominium Corporation as it offers immediate relief for Condo Boards and owners alike, by alleviating the anxiety of owners who cannot raise the funds and taking the stress away from the Condo Boards needing the work to be completed. 

A story...

The following is an account of one of the Condominium Corporations I had an experience with to illustrate how the process can work. I will be using first person terminology for comprehension purposes only and in no way intend for this to be taken as marketing or advertisement. I believe sharing this example will help explain the steps involved in the borrowing option and sincerely hope it will assist you if you encounter this issue in the future. 

In 2011 I had the pleasure of working with a Condominium Corporation where the owners were facing a Special Assessment in excess of $20,000 per unit to repair their common property. Although the Condominium Corporation had been diligent in managing their reserve fund, it is not always possible to project the exact costs associated with repairing the common property until the time comes to actually do it. When the board released the Special Assessment to the owners, naturally there were many questions and uncertainty about how the individuals would be able to raise the funds to complete the needed repairs. 

I was contacted by a board member who was hopeful for a viable solution to their problem and what could be done for their owners. I met with this board and explained the borrowing option; answered the many Frequently Asked Questions; discussed the positive and negative benefits of engaging this alternative; and how it would affect the owners. I described how the loan would be obtained and what decisions the Board would need to make to get it. I gave the assurance that I would work with the board throughout the process from start to finish to help answer any questions or address any concerns they may come across. 

Some particular points of interest to the board was that; all the required funds can be borrowed to cover the entire amount of repairs without having to remove monies from the reserve fund; there is no caveat registered against an owners unit because of the loan; in addition an owners condo fees would not be raised; and in the future should the owner sell their unit, the loan is transferred to the new owner. 

The Board had all the information that enabled them to decide if this was a potential option for their Condominium Corporation, and after carefully deliberating & discussing the issue, determined to initiate the first stage of the loan process which is getting a proposal from a lender. The proposal is based on a review of all the Condominium Corporation documents, such as the year end financials, bylaws, minutes, budget, just to name a few. 

I explained that they did not need to have an exact dollar figure for the repairs as they can obtain the proposal with an estimated amount, this can save time for the Condo Board and eliminate waiting too long to start repairs while engaged in the loan process. Many other things can be done simultaneously during the loan process such as; getting scope & specs from an Engineer for repairs; waiting on tenders from contractors; having an information meeting for owners. It is not required to finish one of these tasks before starting the next, the optimum result is to have the loan approved and the repair contractor ready to go at the same time.

The importance of the proposal is that it outlines the parameters of the loan with key points such as, how the loan will be transferred to the condo, interest rate, amortization, monthly payments, renewal information and legal wording. Once the parameters are known, the Board can decide if they wish to take it forward to the owners to vote on the Condominium Corporation agreeing to the loan. 

I met with the board again to share the proposal and to examine any further questions they may have, before they had their evaluation of whether this was the right action for them. The Condo Board affirmed that this was a viable solution for their situation and brought the proposal forward for the owners to vote on and it was ratified.  

The Condo Board then proceeded with the commitment from the lender and legal loan documents were then transferred to the Condominium Corporations lawyer for preparation and signing by the Condo Board. Once all documents were completed and verified the funds were ready for dispersal. 

The Condo Board was impressed with the ease of the loan process and the quick turnaround time in which they were able to have the funds released to begin repairs. Overall, the Board felt that borrowing was not as complex as they had envisioned or expected.

In conclusion there are a few other observations to offer; 

A major hurdle facing a Condo Board or their Property Manager in finding a borrowing solution for the Owners is they discover that the major banks or financial institutions in Canada are unwilling or unable to provide this lending due to the simple fact that common property cannot be put up as collateral. Lending to Condominium Corporations is a very specialized market and there are only a few institutions in the whole country that know how to do it and are willing to do it.

It is important to remember that proposals from different lenders will not always have the same parameters, make sure you are aware of the differences and the specific circumstances or requirements that your Corporation may need when choosing a proposal.

Condominium Corporation loans can be a beneficial and workable resource for Condo Boards and owners alike, who are faced with the difficult reality of Special Assessments when their reserve funds do not have the adequate amounts necessary to cover repair costs. Condo Boards and Owners want a solution that maintains or increases the equity value of their homes and the borrowing option can help produce that result.

I hope that this article has been helpful & educational for you and I thank you for your time in reading it.

This article has been written by Jim Wallace of Condo Cash Program Inc.

The Condo Cash Program partners with established institutions to provide a solution that averts special assessments and reduces repair delays. It is a unique and viable option that keeps everyone happy – owners and property managers alike.

Jim also serves on the board of the Canadian Condominium Institute Northern Alberta Chapter. As a board member of CCI NAC, Jim represents the institute at a variety of functions and events helping to provide education through seminars, lectures, presentations and conventions enhancing the development and understanding of the condominum industry. 

To find out more on how your corporation can benefit from a loan, visit condocashprogram.com

Tuesday, July 24 2012

Why Property Managers Should Use Social Media?

Although some property managers feel that social media campaigns are a waste of resources, for others it turns out to be a major catalyst for their business’s expansion.  The paradox can be solved by understanding the purpose of using social media.

Why a property manager would want to use social media?

A property manager is hardly going to get a client referral from Twitter or Facebook. For those who advocate branding as the purpose of a social media campaign hardly benefit from strong online presence. Then what is it that makes it important for property managers to use social networks like Twitter or Facebook?

Social media is not just about branding your business. It is more about strong communication with your clients, the sharing of information, and building relationships. When a property manager starts some social media activity, it is possible to connect with owners, residents, tenants and potential clients. It helps and keeps everyone in the loop.

Benefits of using social media for property managers

Gain a competitive advantage

You don't need a huge budget to having social media presence. It just needs few minutes every day. You will be gaining a massive advantage over your competitors once you start some social media activities. The good thing about social media marketing is that you can gain competitive advantage irrespective of size of your company. 

Market your business

Social media gives you the opportunity to market your business. You will be directly communicating with current and future clients. You will be marketing your business to them even if you are only "communicating" and not "selling". Facebook and Twitter are great for spreading the word about your business without actually selling anything.  

Provide quick customer service

A property manager using social media will be able to interact with its customers by listening and replying to their concerns and questions in the real-time. With social media networks like Twitter and Facebook, property managers can easily provide speedy customer service as well as help and advice to those in need.

Share information

Social media is great for sharing information. You, as a property manager, can share information on the latest to laws, industry news, and advice on industry topics. Sharing information is one of the best ways to socialize with people. You will be able to improve the credibility of your business just by sharing valuable information to those who need it. 

Tips for property managers to get the best results from using social media

  1. You don’t have to spend your entire day or evening communicating with your followers. Keep it simple. Only spend the time you really want to spend socializing. Set up various alerts so you are notified automatically when someone contacts you directly.
  2. Always share authentic information. If you are sharing some news, always provide a link to newspaper or official online resource for that article. Credit others.
  3. Don’t be salesy - try to build referrals rather than customers. To get the best results, focus on creating relationships with your followers.
  4. Post updates often. Keep your content fresh and current at all times.
  5. Always analyze your activities. Monitor traffic coming from Twitter and Facebook to your website. Analyze your conversion rates, time spent on your website, and the most valuable content.
Friday, February 10 2012

Do you ask your condo residents for feedback?

Not too long ago as a condo board we needed to upgrade our outdated condominium gym. We spent some time trying to figure out what we really needed to replace, to buy, or get rid off. Well, it's really hard to come to a conclusion with only a handful of board members. Especially when we are trying to make 120 condo owners and renters happy. 

So what would a condominium board usually do? Simple. They would assume that their decision is the right one and do what they feel is right. Replace the current equipment and be done with it. Why? Because it would be too hard or time consuming to ask for feedback. How would they do it? Slide surveys under each door?

We are fortunate enough to use GeniePad as our condo website and communication portal. So the task was quite simple. All we had to do was post a question in our message forum and wait for our resident's feeback.

 

The feedback came instantly. We knew what we had to replace, remove, and add in a matter of few days. It made our job and decision process quite painless, because we knew exactly what our residents wanted and needed.

If you don't have a tool that can help you in making certain decisions it's time you put something in place. Implement a tool that will help your residents communicate with each other, with the board, or the property manager. Make it seamless and make the communication transparent.

From one condo board member to another... 

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Monday, January 30 2012

Why you should like condo fees

Many condominium owners do not know where their condo fees are going. They know that they have to make a monthly payment, and that their fees generally increase, but that is about it...

Warren Phipps from Mountain Park Real created a great short video explaining the basics of what condo fees cover. I encourage you to watch it. It is a short 3 minute video that gives you some education that every condo owner should know.

"The first point is that condo fees are like saving for a rainy day. When you own property, things always come up that are unexpected. A pipe bursts. The roof leaks. A portion of your condo fees are saved for surprises just like these. When something unexpected happens, the money is there and there's no big out-of-pocket expense."

You can read the full article here: http://mtnpark.ca/blog.html/calgary-condominium-management-why-you-should-like-condo-fees-1684806

 

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Tuesday, January 10 2012

Great photos for your condominium website

So you have set up your condo / HOA website and communication portal. You have selected a theme and added custom pages with information for your residents and visitors. All is great, you are happy, the condo board is happy, but you feel that something is missing. 

We provide as much as possible from the start, and let you fill in the blanks. Properly selected colors, layouts, and images make a great looking website. The last step you take is adding a photo of your condo. This photo can certainly enhance your site and give users a clear representation of your condominium. Not everyone can be a great photographer, after all, that is a skill and art of its own. 

We have realized this, and to give you the best looking website, we have been offering the services of a professional photographer to condos in the Edmonton area at no charge.  Whenever we have a board member, property manager, or resident create their GeniePad website and communication portal, we ask if they would like us to send our photographer to create a great photo of their condo. 

99% of the time our users take us up on the offer. When they receive their photo they ask us about the photographer, as they would like to thank them personally. Well, I think the time has come to make this public. We have been working with Kinga at Images By Frost. Kinga specializes in Wedding Photography, but we twisted her arm a little and she agreed to help us out.

The majority of times, when taking a photo of a building, can be challenging due to angles, nearby buildings, lighting, locations, etc, but she is doing a fantastic job so far. Thanks a lot  Kinga :)

The Cosmopolitan condo website

Scona Station condo website

New Cambridge Lofts condo website

So, if your condo is in the Edmonton area, and you would like to use this service, let us know :)

If you are a photographer outside of Edmonton, and would like to offer your services, gives us a shout.

Would you like to improve improve communication and access to information in your condo, strata, HOA, or Co-Op?

Take GeniePad for a spin.
In only takes 20 seconds. No payment or credit card required.